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Making things better - Review of Social Services complaints

We are asking whether the existing complaints processes should be updated or amended to meet the needs of service users.
Start of consultation: 28/02/2012
End of consultation: 30/05/2012

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We want users of social services in Wales to be able to raise concerns and make complaints about the services as easily as possible.

We want everyone to have access to a complaints process that is:

  • accessible;
  • simple;
  • fair;
  • impartial;
  • timely;
  • effective;
  • consistent;
  • accountable; and
  • delivers continuous improvements.